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A CHRISTMAS CAROL

For VAR’, IT Solution Providers, Managed Service Providers and any type of organization looking for Subscription Redemption... On a frigid and foggy Christmas Eve, a shrewd, hardworking, good-spirited businessperson named Vincent Andrew Reseller, his friends used to call him VAR, works meticulously in his counting-house. Outside the office creaks a little sign reading "Legacy ITSP & MSP" - Jacob Marley, Reseller's business partner, has died seven years previous. Inside the office, Reseller watches over his CFO, a poor diminutive man named Bob Cratchit who shows him the latest ledger – “Bah! Humbug!” Reseller follows the same old routine, taking dinner in his usual tavern and returning home

Remember when Google Search provided Answers…

These days I’ve been forced to admit that well over half of my searches don’t deliver the desired outcome I’m looking for – an answer to a question or query. I do believe the underlying algorithms can still provide what Google’s founders intended, which was "to organize the world's information and make it universally accessible and useful." The only hiccup is that actual results have been displaced by a multitude of advertisements that may or may not help me in my quest for a quick and meaningful answer. Now don’t get me wrong, I still use Google regularly, however, that once immediate gratification of getting a solid answer has been replaced by a fog of roiling frustration. Admittedly, half

The Convergence of Informational and Operational Technology

The rapid pace of business transformation is blurring the lines between the role of information technology (IT) and operation technology (OT) as organizations look to automate and digitize tasks, redefine and orchestrate workflows and ultimately look to become digital businesses that are capable of providing frictionless customer, supplier and employee experiences. Obviously, the desired outcome of a truly unique customer, supplier and employee experience is developing new and expanded revenue streams, profit pools and increased efficiency as vital human resources performing very mundane and manual activities move towards high-impact pursuits that generate maximum business value and greater

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